{"id":31978,"date":"2026-01-05T12:14:50","date_gmt":"2026-01-05T11:14:50","guid":{"rendered":"https:\/\/globalhealth.insurance\/?page_id=31978"},"modified":"2026-02-25T10:30:49","modified_gmt":"2026-02-25T09:30:49","slug":"assistance-support","status":"publish","type":"page","link":"https:\/\/globalhealth.insurance\/individuals\/assistance-support\/","title":{"rendered":"Assistance & support"},"content":{"rendered":"\n
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Our assistance service to protect you across borders<\/strong><\/h1>

Helping and supporting the community 24\/7<\/h2><\/div><\/section>\n\n\n\n
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MEMBER SUPPORT<\/p>\n\n\n\n

Let’s get you the help you need<\/h2>\n\n\n\n

You seek for medical advice or face a claims-related issue<\/h3>\n\n\n\n

We provide 24\/7 multilingual, local support through the phone numbers by region. Find yours by using our intuitive tool:<\/p>\n\n\n\n

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find my regional number<\/a><\/div>\n<\/div>\n\n\n\n

You want to submit a claim, check your policy information, or modify your contract<\/h3>\n\n\n\n

Your client portal is the first step to access all relevant contact numbers or request help from our assistance service.<\/p>\n\n\n\n

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access your client portal<\/a><\/div>\n<\/div>\n\n\n\n

You can always visit our contact page for any general inquieries.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\n STEP-BY-STEP CLAIM GUIDE<\/span>\n \n

\n Your claim journey in clear steps <\/h2>\n \n

Because we put our members’ health first, whether for a small check-up or more serious conditions, we have made our claim process simple, supportive and care-driven. In a few easy setps, submit your reimbursement request and upload your documents via the portal, and get back to what matters. We take care of the rest.<\/p>\n <\/div>\n \n

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Submit your request online<\/h3>\n \n

Connect to your client portal and follow the clear guidelines: upload the invoice and supporting documents, describe and share details of the treatment you received…<\/p>\n \n \n <\/article>\n

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How is my claim treated?<\/h3>\n \n

Your invoice will be proceeded within 5 working days. Our team might get back to you for additional information. The reimbursement period depends on the bank and country (it may take up to 10 working days).<\/p>\n \n \n <\/article>\n

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We keep you posted<\/h3>\n \n

Your claim is in good hands. Once it is reviewed, we send you a notification by email and in your client portal. No need to follow up, but you can still reach out to us anytime.<\/p>\n \n \n <\/article>\n <\/div>\n \n <\/div>\n <\/div>\n<\/div>\n\n\n

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Discover your telemedicine portal<\/h2>\n\n\n\n

Access your health services directly through your new e-care portal!\u2028Together with Teladoc Health, we offer our clients the easiest way to access their virtual care services, wherever they live in the world. Log in to your telemedicine portal to request one of these services:\u2028<\/p>\n\n\n\n